#Trend micro dr.cleaner for mac app full#
#Trend micro dr.cleaner for mac app code#

This was a one-time data collection, done for security purposes (to analyze whether a user had recently encountered adware or other threats, and thus to improve the product & service). They collected and uploaded a small snapshot of the browser history on a one-time basis, covering the 24 hours prior to installation. What information did these apps collect and why? Which of your apps were collecting 24hours worth of browser history previous to the app installation? To be clear вЂ“ Adware Doctor is notВ a Trend Micro product. Several of our apps have been grouped together with a completely unrelated vendor in media articles. We are actively pursuing the chance to engage with Apple to understand their decision further and address any issues.ДЄs we read through your questions, we realized that there is some confusion between Trend Micro consumer products and one from another vendor. We are aware that our other apps have been suspended as well and we are working to resolve this as soon as possible, but thus far the basis for these suspensions is unclear. We have updated our consumer apps in question to fully comply with AppleвЂ™s requirements and are in the process of resubmitting them to Apple. Henceforth, we will no longer publish or support this product. Please note that вЂOpen Any FilesвЂ™ app leverages the same module in question. Thank you for the patience as we address this. To that end, we are currently reviewing and re-verifying the user disclosure, consent processes and posted materials for all Trend Micro products.ДЄll of our apps are currently unavailable on the App Store.

#Trend micro dr.cleaner for mac app full#

WeвЂ™ve always aimed for full transparency concerning our collection and use of customer data and this incident has highlighted an opportunity for further improvement in some areas. None of the other Trend Micro products, including consumer, small business or enterprise, are known to have ever utilized the browser data collection module or behavior leveraged in these consumer apps.

We can confirm this situation is contained to the consumer apps in question. We have learned that browser collection functionality was designed in common across a few of our applications and then deployed the same way for both security-oriented as well as the non-security oriented apps such as the ones in discussion.

#Trend micro dr.cleaner for mac app code#

Third, we believe we identified a core issue which is humbly the result of the use of common code libraries. This includes the one-time 24 hour log of browser history held for 3 months and permitted by users upon install. Second, we have permanently dumped all legacy logs, which were stored on US-based AWS servers. We have taken action and have 3 updates to share with all of you.ДЇirst, we have completed the removal of browser collection features across our consumer products in question. We apologize to our community for concern they might have felt and can reassure all that their data is safe and at no point was compromised.

Trend Micro is taking customer concerns seriously and has decided to remove this browser history collection capability from the products at issue. The browser history data was uploaded to a U.S.-based server hosted by AWS and managed/controlled by Trend Micro. Cleaner data collection disclosure here: ). The potential collection and use of browser history data was explicitly disclosed in the applicable EULAs and data collection disclosures accepted by users for each product at installation (see, for example, the Dr. Battery, and Duplicate Finder collected and uploaded a small snapshot of the browser history on a one-time basis, covering the 24 hours prior to installation. Trend Micro has completed an initial investigation of a privacy concern related to some of its macOS consumer products. Reports that Trend Micro is вЂњstealing user dataвЂќ and sending them to an unidentified server in China are absolutely false. 4 please scroll down for latest information.